Shipping policy

Shipping Policy for Food Delivery

1. Delivery Areas

We currently deliver to Greater Vancouver, Tri-Cities, and Lower Mainland. If your location is outside our delivery zone, please contact us to check availability.

2. Delivery Time

- Weekly Orders are delivered on Thursday, and Sunday.

- Delivery times may vary based on traffic, weather, and order volume.

Delivery window: 4:30–8:30 p.m. Pacific on Thursday and Sunday.

3. Delivery Fees

- Standard delivery fee and other charges apply.

- Free delivery for orders over $50. 

- Additional charges may apply for long-distance deliveries.

4. Order Processing & Cutoff Times

All orders require at least 48 hours before delivery. Orders placed after the cutoff move to the following eligible Thursday or Sunday.

- Weekly order deadlines depend on your delivery day:

Order by 4:30 PM Pacific Tuesday for Thursday delivery or by 4:30 PM Pacific Friday for Sunday delivery.

- Thursday Delivery

- Order by 4:30 PM Pacific on Tuesday
- Get your items on Thursday

- Sunday Delivery

- Order by 4:30 PM Pacific on Friday
- ⁠Get your items on Sunday

5. Handling Delays

While we strive to deliver on time, unexpected delays may occur. We will notify customers of any significant delays and offer solutions where possible.

6. Contactless Delivery

For safety reasons, we offer contactless delivery. Our driver will leave the order at your doorstep and notify you upon arrival.

7. Refunds & Replacements

- If your order is incorrect, missing items, or arrives damaged, please contact us within 24 hours for assistance.

- We may offer refunds, credits, or replacements based on the issue.

8. Customer Support

For any concerns regarding your order, please contact us at connect@myfreshify.com.